Notice of Public Forum on Proposed Service Changes Thursday, April 25, 2019
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Montgomery County Department of Transportation, Transit Services would like to introduce a new innovative concept. This concept introduces a pilot program that includes Rockville, Glenmont and Wheaton service areas. The pilot program allows riders to request trips from a designated pick up and drop off location using an “app” on their mobile phones. The service area is designed for travel within a pre-defined geographical zone at specific times of the day. Riders will be given an estimated time for pick up and drop off and directed to a nearby virtual stop by an 11-passenger bus. For additional information prior to the public forum regarding these proposed changes, please access Public Forum Notice .
Montgomery County hereby notifies the general public and other interested parties that a public forum will be held on Thursday, April 25, 2019 starting at 6:30 p.m. and ending after the last speaker at the A. Mario Loiederman Middle School, 12701 Goodhill Road, Silver Spring, Maryland 20906.
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Night request after 9:00PM
Montgomery County assures that no person shall, on the grounds of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964 and the Civil Rights Act of 1987, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity. For more information or to file a complaint, please contact the Montgomery County Office of Human Rights.
The Executive Connector combines three existing Ride On routes with specially timed service of every 10 minutes during rush hours.
Buses operate along Executive Boulevard and East Jefferson Street between Old Georgetown and Montrose Roads going to White Flint or Twinbrook Metrorail Stations
Seniors Ride Free now have expanded hours on Saturdays. The new Saturday hours are 8:30 am - 4 pm. Weekday free hours (9:30 am - 3 pm) remain the same. View more information here.
Don't have your Senior SmarTrip Card yet? You can purchase one for $2 at any Montgomery County Public Library with proof of age and address.
Ride On’s Youth Cruiser SmarTrip Card - GET YOURS NOW!
This is a BEST VALUE FOR FAMILIES, especially for youth with after school activities (band, cheerleading, sports, jobs, etc.). The card is $2 and you can add a monthly pass for $11 to travel on Ride On anywhere, anytime. Summer passes can be added for $18. Cash value can also be added to ride on the Metrobus, Metrorail, and other regional transit partner systems.
Accessibility Information
- Portable oxygen, respirators, and concentrators are allowed on all Ride On buses
- All buses are equipped with accessibility features and we accept all wheelchairs that our lifts or ramps are capable of lifting
- Service animals are allowed on all Ride On buses
Reasonable Modification of Policies
In accordance with the Americans with Disabilities Act (ADA) and directives from the Federal Transit Administration, Ride On will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services. Ride On will make reasonable modifications to its policies, programs, and procedures applicable to its transportation services, when necessary to avoid discrimination and ensure accessibility for people with disabilities. Reasonable modifications do have limitations and are not intended to:
- Cause a direct threat to the health and safety of others
- Create undue financial and administrative burdens
- Constitute a fundamental alteration to a Ride-on service
Considerations when making a reasonable modification request:
- Individuals requesting modifications shall describe what they need in order to use the service.
- Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.
- Whenever feasible, requests for modifications shall be made and determined in advance, before Ride On is expected to provide the modified service; for example, by completing the reasonable modification request form or by contacting Montgomery County’s ADA Office at adacompliance@montgomerycountymd.gov or by phone at 240-777-6197
- Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a paratransit or fixed route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a determination of whether the modification should be provided at the time of the request. Operating personnel may consult with management before making a determination to grant or deny the request.
The request must identify the modification needed in order to use the service. Whenever feasible, please make the request in advance, before the modification is needed to access the service.
Within the scope of the ADA and reasonable modification, if Ride On denies a request it will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services.
To request reasonable modifications based on a disability please use the Reasonable Modification Request Form. Ride On will review the request in accordance with its reasonable modification plan. Ride On strives to respond, in writing, to each request within 30 calendar days. All the information involved with this process will be kept confidential in the ADA Managers Office.
How to File an ADA Complaint
Montgomery County has adopted an internal grievance/complaint procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act (ADA). Title II states, in part, that "no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination" in programs or activities sponsored by a public entity.
For our grievence process including how to file a complaint, go to:
https://www.montgomerycountymd.gov/mcg/ada-grievance.html
ADA Title II Compliance Contact information
Emily Lucio
ADA Title II Compliance Manager
Montgomery County Government
Department of General Services
101 Monroe Street, 9th Floor, Rockville, MD 20850
Phone: 240-777-6197
Email: adacompliance@montgomerycountymd.gov.