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make the right call Make The Right Call

Download Brochures ( English | Spanish ) in pdf format.

Montgomery County residents Make the Right Call by using

Having a better understanding of when to call each of these three important phone numbers will help ensure that your specific need is most effectively met.

Make the RIGHT Call Make the RIGHT Call Make the RIGHT Call

The information in this brochure will help Montgomery County residents Make the Right Call by using 9-1-1 only foremergencies, 301-279-8000 only to report non-emergencies, and 3-1-1 for general Montgomery County government information. Having a better understanding of when to call each of these three important phone numbers will help ensure that your specific need is most effectively met.

This is a general information brochure. The examples included are guidelines. It does not list every incident for which you might need to contact 9-1-1, 301-279-8000, and 3-1-1.


When to call 9-1-1:

ONLY TO REPORT EMERGENCIES to Police, Fire/ Rescue, and to request an ambulance -- Available 24/7

What should you (the caller) do when you call 9-1-1:

What you’ll be asked when you call 9-1-1:

If you inadvertently dial 9-1-1 – DO NOT HANG UP:

When to call the Police Non-Emergency Number 301-279-8000:

TO REPORT LESS SERIOUS CRIMES, not to ask informational questions -- Available 24/7

When to call 3-1-1:

TO RECEIVE NON-EMERGENCY INFORMATION ABOUT MONTGOMERY COUNTY GOVERNMENT PROGRAMS AND SERVICES --M-F 7 a.m. - 7 p.m., closed weekends and holidays – A website, www.MC311.com is available 24/7.

The County will announce when the MC311 Center has been activated outside of regular hours to take informational questions during emergencies such as hurricanes, winter snow storms, etc.

Special Caller situations: Deaf/hearing/speech-impaired callers

English as a second Language:

IMPORTANT: Currently, 9-1-1, 301-279-8000, 3-1-1, and 240-777-0311 are not equipped to accept text messages.