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Services for
Seniors & Persons with Disabilities

Ride On Fares for Seniors  Metro Access-Link to Regional Special TransportationCall -N-Ride Program

 

Senior Transportation Resources At A Glance

Department of Health and Human Services Transportation Resources page 

Transportation Network Directory for People with Disabilities and Seniors

Transportation Options in Montgomery County

Information and Spoken Interpretation in Other Launguages

 

 

A Commitment to you!


Montgomery County is committed to providing mobility for seniors and persons with disabilities.

We heard from you and we've made major changes to meet your needs better and make your travel more convenient. All of Ride On's buses are wheelchair accessible. The County's transit system is one of the best in the country. It consists of Ride On, Metrobus, Metrorail, and Special Transportation programs such as Call-n-Ride, Same Day Access, Medicaid Transportation, and MetroAccess.

RIDE ON  Montgomery County Transit

To learn more about when and how seniors and persons with disabilities can ride free during certain hours and Ride On's routes click on the linksbelow.

Fares and Transfers.    Routes & Schedules


 

 

The Regional Special Transportations System

MetroAccess


Complementing the transit system in the County, MetroAccess provides service for disabled persons who are unable to use the regular transit systems and have been certified eligible to use Special Transportation service.

 

 

If you think you are eligible, complete an application and have it certified.
For an application call MetroAccess headquarters at:
(301) 562-5360 (voice) or
(301) 588-7835 (TTY)

Or call the Washington Metropolitan Area Transit Authority (WMATA) at:
(202) 637-7000 (voice) or
(202) 962-2033 (TTY)


 

Call-n-Ride (CNR) Program  
   

This Montgomery County program provides subsidized taxi trips for low-income persons with disabilities and seniors.  To be eligible for the Call-n-Ride Program, you must be low income and at least 65 years of age or low income and at least 18 years of age with a disability. Subsidy assistance is provided on a sliding fee scale determined by total household income. The service helps transport participants to medical and/or personal appointments. This program is designed as a supplement to Montgomery County’s local transportation service.   All trips must begin and end in Montgomery County.  Special exceptions have been made to allow transportation to approved medical facilities in Designated Service Areas. PLEASE REFER TO THE CNR PARTICIPANTS’ GUIDES FOR PROGRAM POLICIES AND PROCEDURES. 
 
 
The income categories for family/household of one are as follows:
Yearly Income for Family of One Monthly Cost Per $60 Value
Up to $15,856 $5.25
$15,857 - $21,403 $10.00
$21,404 - $26,951 $20.00
$26,952 - $32,499 $30.00

 

Important Forms:

  1. CNR Participants’ Guide
  2. CNR Participants’ Guide Overview
  3. CNR Application
  4. CNR Physical Disability Form
  5. CNR Mental Disability Form
  6. CNR Recertification Form
  7. Designated Service Areas

 

Click on the image below to view or download our latest Call-n-Ride brochure:

                                                                                                                                             Click here to view or download the Call-n-Ride brochure                                                                                                                                                     


 

Same Day Access (SDA) Program

This Montgomery County Transportation Program is part of the Call-n-Ride (CNR) program, designed to provide subsidized transportation service for certified MetroAccess participants who must reside in Montgomery County and have a current MetroAccess Identification Card. All Montgomery County Residents who have current MetroAccess Identification cards qualify to add $60.00 of value to their Call-n-Ride swipe card for $30.00. All trips must begin and end in Montgomery County.  Special exceptions have been made to allow transportation to approved medical facilities in Designated Service Areas. PLEASE REFER TO SDA PARTICIPANTS’ GUIDES FOR PROGRAM POLICIES AND PROCEDURES.

Place your order online.

Important Forms:

To become a new Same Day Access participant, you must first register. A completed application with supporting documentation is required in order to verify your eligibility.

  1. SDA Participant's Guide
  2. SDA Participant Guide Overview
  3. SDA Application

You can access Montgomery County’s CNR Swipe Card Participant Portal module by visiting: www.eztransport.net/mococnr/members.  The Participant Swipe Card Web Portal is an internet interface that allows participants to manage their cards.  Participants can add value to their cards and also check account information.  Participants must register online before they can access their account over the internet.  Once registered, participants can view their balances, print statement, view transactions, manage profile, report a lost, stolen or damaged card, contact customer service, and/or make a payment.

For general information, application and recertification questions please call Call-n-Ride at 301-948-5409, Connect-A-Ride at 301-738-3252, or the MC 311 Call Center by dialing 311.

For all your Call-n-Ride Swipe Card issues, balance information, payment form, transaction issues, reporting a lost, stolen or damaged card, and ordering a new card please call CNR/ MJ Management at 1800-980-6564. Lost or stolen CNR swipe cards must be reported immediately by calling Call-n-Ride/MJ Management Services at 1-800-980-6564. Cards reported lost or stolen are immediately cancelled and deemed invalid by Call-n-Ride/MJ Management Services and any remaining balances on the lost or stolen card will be transferred to your replacement card. There is a $5 replacement fee for lost or stolen cards, payable to MJ Management Services, 6300 Blair Hill Lane, Suite 301 Baltimore Maryland 21209.
 
For questions about application or recertification forms you have filed, please call 301-948-5409.

 

Translation Service: The CNR program recognizes the cultural diversity of Montgomery County residents. To facilitate the CNR program services for Non-English speaking participants, a translation service has been established to assist with the scheduling of CNR trips with the taxicab companies’ dispatchers. This translation service can only be used to communicate with CNR staff.

To use the CNR translation service;

• Dial 1– 866-998-0338

• Enter Account # 15071

• Enter Pin # 6101

• Enter your Client ID (Your CNR ID #)

You will be connected to the next available Client Services Representative. Please provide your first & last name and state the language you need. You will be asked to hold, while you are being connected to an interpreter. Once connected, the interpreter can help you schedule your trips with the taxicab company dispatch or assist you in communicating with the Call-n-Ride staff.

The taxicab companies’ dispatch operators and CNR staff also have access to the translation service in order to assist you with trip scheduling or other CNR needs.


 

Medical Assistance Transportation Program 

Information Line: 240-777-5890

Trip Scheduling Line: 240-777-5899

Fax: 240-777-5891

Email: Medicaidtransportation@montgomerycountymd.gov

Services

The Medical Assistance Transportation grant program provides transportation services for Medical Assistance recipients who reside in Montgomery County, and need transportation to access medically necessary services. This program provides “last resort” transportation for ambulatory, wheelchair and stretcher-bound recipients who have no other means of transportation available to get to and from medical appointments, or whose medical or physical needs prevent them from using such available transportation.

Scheduling Transportation Services

The Medicaid Transportation Office schedules transportation Monday – Friday, (except holidays), between the hours of 8:30 a.m.-12:00 noon.  The telephone number for scheduling transportation is: 240-777-5899.  When calling, you will be asked a list of screening questions, to determine eligibility.  Transportation may be scheduled up to seven (7) days in advance. However, in order to guarantee next-day transportation service, your request must be made no later than 12:00 noon, on the working day before transportation is required.  (The office does not provide emergency transportation or “same day” service, with the exception of hospital discharges)

Eligibility

This service is available to Montgomery County residents with eligible, non-restrictive Medical Assistance (Medicaid) to medical services that are covered by Medical Assistance and for which there is no other means of transportation.

The Maryland State Department of Health and Mental Hygiene require medical certification for all recipients. The recipient must demonstrate that they have no other available transportation, or that they are physically unable to utilize other existing transportation services.

To be certified for participation in the program, each recipient must have their physician complete a Provider Certification form.

Frequently Used Forms

Transit Services · Montgomery County Department of Transportation · 240-777-5800 · Fax: 240-777-5801 · 101 Monroe St · 5th Floor · Rockville, Maryland 20850 · rideon.customerservice@montgomerycountymd.gov
For any MCDOT service requests, call 311. Outside the county, call 240-777-0311 or submit via the website.   For website issues, broken links or comments, please email us(does not handle service requests).
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