Accessibility

Portable oxygen, respirators, and concentrators are allowed on all Ride On buses
All buses are equipped with accessibility features and we accept all wheelchairs that our lifts or ramps are capable of lifting
Service animals are allowed on all Ride On buses

Reasonable Modification of Policies

In accordance with the Americans with Disabilities Act (ADA) and directives from the Federal Transit Administration, Ride On will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services. Ride On will make reasonable modifications to its policies, programs, and procedures applicable to its transportation services, when necessary to avoid discrimination and ensure accessibility for people with disabilities. Reasonable modifications do have limitations and are not intended to:

Cause a direct threat to the health and safety of others
Create undue financial and administrative burdens
Constitute a fundamental alteration to a Ride-on service

Considerations when making a reasonable modification request:

Individuals requesting modifications shall describe what they need in order to use the service.
Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.
Whenever feasible, requests for modifications shall be made and determined in advance, before Ride On is expected to provide the modified service; for example, by completing the reasonable modification request form or by contacting Montgomery County’s ADA Office at adacompliance@montgomerycountymd.gov or by phone at 240-777-6197
Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a paratransit or fixed route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a determination of whether the modification should be provided at the time of the request. Operating personnel may consult with management before making a determination to grant or deny the request.

The request must identify the modification needed in order to use the service. Whenever feasible, please make the request in advance, before the modification is needed to access the service.

Within the scope of the ADA and reasonable modification, if Ride On denies a request it will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services.

To request reasonable modifications based on a disability please use the Reasonable Modification Request Form. Ride On will review the request in accordance with its reasonable modification plan. Ride On strives to respond, in writing, to each request within 30 calendar days. All the information involved with this process will be kept confidential in the ADA Managers Office.

How to File an ADA Complaint

Montgomery County has adopted an internal grievance/complaint procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act (ADA). Title II states, in part, that "no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination" in programs or activities sponsored by a public entity.

For our grievance process including how to file a complaint, go to:
https://www.montgomerycountymd.gov/mcg/ada-grievance.html

ADA Title II Compliance Contact information

ADA Title II Compliance Manager
Montgomery County Government
Department of General Services
101 Monroe Street, 9th Floor,
Rockville, MD 20850
Phone: 240-777-6197
Email: adacompliance@montgomerycountymd.gov.