Know Your Contract - RCN

What residents should know about their contract with RCN

Click the panels below to read more about the sections of your contract that we believe you should pay particular interest. Disclaimer: ** For the most up to date information and contract terms, please visit your Providers site directly using the link provided. We DO NOT guarantee that the content on this page is the most recent information as this page is updated on a periodic basis.** RCN Subscriber Agreement

Disruption of Service: In no event shall RCN be liable for any failure or interruption of program transmissions or service resulting in part or entirely from circumstances beyond RCN’s reasonable control. Subject to applicable law, credit will be given for qualifying outages. RCN shall not be liable for any direct, indirect, consequential, incidental, special, exemplary or punitive damages from whatever cause.

Termination of Service: Customer may terminate an RCN service at any time by giving prior notice to RCN. This Agreement and the Service provided hereunder may be terminated (a) by RCN at any time without prior notice (i) if the Customer fails to comply in full with all the terms herein; or (ii) if RCN loses the right or ability to use public rights-of-way necessary to serve Customer, or (b) by Customer, at any time, upon notice to RCN, provided all RCN Equipment (including all converters and remote control units) are made available by Customer for removal by RCN ore are returned immediately to RCN by Customer. All Equipment must be returned immediately and outlets disconnected to avoid additional or continuing charges. In the event of termination by RCN, any restoration of service shall be solely at RCN’s discretion and on such terms as RCN shall determine are necessary to resume service on a commercially reasonable basis.

Programming:All programming, program services, program packages, number of channels, channel allocations and broadcast channels are subject to change in accordance with applicable law. Customer acknowledges and agrees that RCN has the right at any time to preempt, without prior notice, specific programs or services advertised as available to Customer and to determine what substitute programming, if any, shall be made available. RCN may, at its discretion, make additions, deletions or modifications to its current program line-up without liability to Customer. RCN shall not be liable for failure to deliver any programming, except to the extent provided in paragraph 3 hereof.

Rates: Rates for the installation of service or Equipment and rates for programming or other services are subject to change in accordance with applicable law.

You have the right to inspect and request correction of any error in our records that contain information about you, and to enforce your rights by a civil action under Federal law, in addition to other remedies that may be available to you. If you wish to inspect your records, please contact us by mail or telephone, giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment during regular business hours.