Know Your Contract - Verizon

What residents should know about their contract with Verizon/Fios

Click the panels below to read more about the sections of your contract that we believe you should pay particular interest. Disclaimer: ** For the most up to date information and contract terms, please visit your Providers site directly using the link provided. We DO NOT guarantee that the content on this page is the most recent information as this page is updated on a periodic basis.** Verizon Subscriber Agreement

3. SERVICE CHANGES. Subject to applicable law, we reserve the right to change, rearrange, add, delete or otherwise modify the Service at anytime, with or without prior notice to you, including changing,rearranging or otherwise modifying our Programming packages, the selections available in those packages, the Equipment, any Other Devices, and any other features, products and services that we offer. Verizon or its suppliers may, without notice or liability, restrict the use of any Services or limit its time of availability in order to perform maintenance activities and to maintain security. Not all services may be available in all areas.

8. CHANGES TO THIS AGREEMENT. The current version of the terms of this Agreement shall be available on From time to time, we will make revisions to this Agreement and to the policies relating to the Service, including revisions to the provisions that govern the way that you and Verizon resolve disputes. We will provide notice of such revisions through the cable system, including the Message Center located in the interactive media guide or user interface. You agree to visit the interactive media guide or user interface periodically to review any such revisions. Revisions to the terms and conditions shall be effective on the date specified in the notice. Unless we provide otherwise, you accept the revisions and agree to abide by them by continuing to use the Service after the revisions are effective.

9c, d, e - Equipement; Maintenance and Ownership of Equipment

(c) In the event that any Equipment is stolen, you are required to provide us with a copy of the police report to verify that such Equipment was reported stolen. If no report is produced, then you will be held financially responsible for the stolen Equipment.

(d) Fios TV Equipment and Other Devices are priced separately from the price of the Service or Bundled Services plan, and may not be subject to the price protection applicable to the Service or Bundled Services plan in a term agreement or promotional offer.

(e) You may be required to pay certain Equipment-related fees, such as restocking fees and/or exchange fees.

Section 11b, d, j - Pricing and Payment

(b) Plans with Minimum Terms. If you subscribe to a Bundled Services plan with a term commitment, you agree to maintain such services for the minimum term of that plan. At the end of your term, you may be given the option to select a new Bundled Services plan. If you do not select a new Bundled Services plan, your account will automatically convert to a month-to-month plan at a monthly fee that may be higher than your current rate. If you subscribe to a new Bundled Services plan, the terms of that plan will apply. Certain charges such as taxes and other governmental fees, franchise fees, regional sports network fees, and broadcast fees, may change during the term of your plan.

(d) Late Fees. If we don't get your payment on time, we will charge you a late fee of up to 1.5 percent per month (18 percent per year) on the unpaid balance, or a flat $9 per month, whichever is greater, if allowed by law in the state of your billing address. The fees that are applicable to your account are displayed on your monthly bill. If any portion of your bill is not paid by the due date, Verizon may also terminate or suspend your Service without notice. If Verizon uses a collection agency or legal action to recover monies due, you agree to reimburse us for all expenses we incur to recover such monies, including attorneys' fees. If you fail to pay on time and Verizon refers your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent.

(j) Braille and Large Print Bills. For information about receiving your Verizon bills in either Braille or Large Print, call 1-800-974-6006, Monday–Friday, 8:30am–5:00pm. Additional accessibility information is available at

Verizon/Fios Subscriber Agreement