RCN Billing Update
RCN December 17, 2018,
Excerpt from RCN letter informing the Cable Office of an anticipated price increase follows.
RCN is proud to serve Montgomery County, Maryland. Each of us works hard to ensure that the communities we service have access to the best, fastest and most reliable Internet, TV and phone services as well as exceptional customer support.
2018 was another exciting year. We've made a number of improvements to deliver even faster Internet speeds, superior reliability and advanced services:
Service Improvements from RCN
- 1 Gig Internet: Upgraded network to deliver up to 1,000 Mbps* speeds and superior reliability.
- Enhanced Whole Home WiFi: Advanced mesh network technology seamlessly blankets your home in fast, reliable WiFi.
- New TiVo Experience with Voice Remote: Cool new interface with voice remote lets you search with voice commands.
- Live TV Streaming: Mix and match your TV services — add Sling TV, PlayStation Vue, Fubo TV and more coming soon.*
- 4K TiVo DVR: Crisp, sharp 4K images and content that give you a theater-like experience.
Service Redefined
- 2-Hour Windows: Flexible, convenient 2-hour service appointment windows, 7 days a week.
- Certified Technicians: Our technicians receive advanced training to deliver expert technical service.
- MyRCN: Confirm your technician's arrival or manage your RCN services anywhere, anytime.
- U.S. Based Customer Support: Our teams are 100% locally based, available 24/7 to assist.
Within their December billing statements, customers will receive a 30-day rate change notification providing highlights from 2018 and pricing changes for services effective with January 2019 billing statements. Each notification calculates the rate change dependent upon the services/products to which they subscribe. The number of affected customers will depend upon various criteria related to contracts or promotions applied to these services. For complete update and fee breakdown: click here
