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Vision Statement

The Montgomery County Fire and Rescue Service vision is to enhance public safety and support quality of life through direct immersion in our communities, effectively blending outreach and education, and by leveraging our career and volunteer workforce to deliver exceptional services and improve our resiliency to meet increased challenges.

Mission

The Mission of the Montgomery County Fire and Rescue Service is to protect lives, property and the environment with comprehensive risk reduction programs and safe and effective emergency response provided by highly skilled career and volunteer service providers representing the County’s diverse population.

Guiding Principles

Our Montgomery County Fire and Rescue Service providers will:

  • Deliver services to our customers with impartiality and excellence
  • Promote the highest standards of safety and welfare
  • Serve with integrity and mutual respect
  • Recognize the importance of diversity of our workforce and communities
  • Promote the efficient and effective utilization of our resources, and ensure that all organizations and personnel comprising the MCFRS share the responsibility for continuously improving their capabilities, effectiveness, and efficiency
  • Be responsible for the honor of our profession and public service
  • Promote equity and harmony among career and volunteer personnel
  • Maintain and promote open honest communication, creativity, and competence
  • Be accountable and ethical
  • Continuously improve public confidence and trust

Additionally, we follow the County Executive's principles:

  • Insisting upon customer satisfaction
  • Ensuring high value for tax dollars
  • Adhering to the highest ethical standards
  • Appreciating diversity
  • Being open, accessible and responsive
  • Empowering and supporting employees
  • Striving for continuous improvement
  • Working together as a team
  • Being accountable
 

Montgomery County Fire & Rescue Service

The Montgomery County (MD) Fire and Rescue Service (MCFRS), an Accredited Agency, is a full spectrum life safety agency protecting about 500 square miles and over 1 million people who live and work in Maryland’s most populous jurisdiction. Under the direction of Fire Chief Scott Goldstein, MCFRS is a combination system (volunteer/career) in the suburban Washington, D.C. area, operating with an annual budget of about $220 million dollars. The MCFRS annually handles over 120,000 emergency calls for service and is staffed by nearly 2,700 certified and trained career and volunteer responders.

In June 2013, MCFRS received the Congressional Fire Services Institute's Excellence in Fire-Based EMS Delivery Award. Amongst numerous criteria, MCFRS was singled out for distinction due to recent successes with our STEMI (ST Elevation Myocardial Infarction) Program. This program emphasizes rapid diagnosis, pre-hospital treatment, and prompt delivery of high priority cardiac patients to a cardiac catherization lab. This collaborative effort is shared with our partner hospitals with an end-goal of “door to balloon” times of ninety (90) minutes or less, ninety (90) percent of the time.

In April 2017, MCFRS was honored by the Congressional Fire Services Institute for the development and implementation of its Montgomery County Non-Emergency Intervention and Community Care Coordination program. This program aims to reduce frequent emergency service 911 users for non-emergent conditions by connecting them with appropriate resources to more effectively assist in treating their conditions.

MCFRS established the Montgomery County Non-Emergency Intervention and Community Care Coordination (MCNIC3) initiative, a program that targets frequent utilizers of the 9-1-1 system and connects those patients to existing medical/social programs within their communities better able to meet their health care needs. Leveraging existing public and private health and social resources, MCNI3 enables fire department personnel to refer and connect patients to programs most appropriate to treat their conditions, while maintaining access to the patients’ progress. As a result, call volumes for EMS services among the highest users of EMS services have reduced, significantly.

In August 2018, MCFRS was voted by the Commission on Fire Accreditation International another five years of accredited status. MCFRS first achieved the coveted accredited agency recognition in 2007 and is currently only one of 250 fire departments worldwide who maintain this status. The fire service accreditation framework promotes continuous improvement and a never-ending pathway of achieving organizational excellence. This is achieved through comprehensive master and strategic planning, conducting and documenting a self-assessment against 252 performance indicators, and developing a community risk assessment and producing a standards of cover manual. The accreditation framework mandates much quantitative analysis of performance data and is validated by an outside peer assessment team once every five years.

While at the same time, the MCFRS was working to achieve Accreditation, the agency was presented with the National Fallen Fire Fighters Foundation (NFFF) ‘Seal of Excellence’ for not only being the first organization to institute all 16 Life-Safety Initiatives adopted by the NFFF, but also as being the largest agency to do so. The County Executive and then Fire Chief Tom Carr commissioned a Senior Citizen Fire Safety Task Force report that was presented and led to ‘SOS – Summer of Safety’, a multi-faceted life-safety program for seniors.

 

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