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customer service
Customer Service
They say to always treat your customers the way you wish to be treated. That's why our service desk representatives are friendly, informative and trained to give you a pedicure, mud facial, neck massage, glass of wine and then process your registration. Smooth.
Customer Service Information

Our Customer Service Desk is headquartered in our main administrative office located at 4010 Randolph Rd. Silver Spring, Md. 20902.


The Customer Service window hours will be Monday – Friday, 10:00 a.m. to 2:00 p.m. Online registration is available 24 hours a day, seven days a week. Customer support outside of scheduled walk-in hours is available by e-mail at:


Extended Walk-in Registration Hours

Customer Services will be open extended hours on February 9 and 16 for the start of our Spring registrations for classes and swim lessons. See the schedule below.

  • Senior Outdoor Adventures in Recreation (SOAR) and Family Entertainment & Exciting Trips (FEET)
    • Thursday, February 11, 2016 - 8:30a.m. - 2:00p.m.
  • Swim Lessons
    • Tuesday, February 16, 2016 - 6:30a.m.- 2:00 p.m.
  • Spring Classes and Programs
    • Tuesday, February 16, 2016 - 8:30a.m.- 2:00 p.m.


Services include:


Maryland Public Information Act

If you wish to request any public records maintained by the Department of Recreation, please send that request to:

Susan Hoffmann
Community Outreach and Public Relations
Department of Recreation
4010 Randolph Road
Silver Spring , Maryland 20902
(240) 777-6962

The Customer Service Desk is open Mondays through Fridays, from 10:00 a.m. till 2:00 p.m.
Phone: 240-777-6840


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