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Refunds

Refund

Activity

Cancellations

You are entitled to a 100% refund in the event Recreation cancels an activity. A refund may be applied to your ActiveMONTGOMERY account; or returned to you in the same form as payment was rendered. NOTE: All cash payments will be refunded to you by check. An activity may be cancelled for several reasons, including low enrollment, lack of instructor, or lack of available facilities. All registrants will be contacted in the event of a cancellation.

Withdrawals

You may only withdraw from an activity before the day of second (2) activity session, and in most circumstances, will be entitled to receive a pro-rated credit to your ActiveMONTGOMERY account or a refund. No credit or refund will be issued for activity sessions missed by the participant or after the second (2) session is held. NOTE: Withdrawal and refund policies pertain to all Recreation activities, unless otherwise noted in the activity description. Please read the activity description carefully as some activities have specific withdrawal policies, which limit when withdrawal may take place and/or whether any credit or refund will be applied; these activities have refund/withdrawal policies that supersede our standard policy.

The amount credited or refunded is based on the number of activity sessions remaining when your withdrawal request is received. Refunds may be applied to your ActiveMONTGOMERY account; or returned to you in the same form as payment was rendered. NOTE: All cash payments will be refunded to you by check.

Online Guidelines

To withdraw online: Select the 'My Account' button. View your list of prior transactions and click the window button.

  • If payment was made by credit card – refund is applied back to that credit card.
  • If payment was made by cash, check, or money order - refund is applied to the customer’s ActiveMONTGOMERY account or the customer may request a refund.

Written Guidelines

Your written request must include the participant's name, payer's name, address, phone number, course number, and reason for withdrawal. All credits will be posted to your Recreation Department account unless a refund is specifically requested. All refunds will be issued to the payer in the same form (check or charge) as the payment was received. Refunds will be processed within 2-3 weeks of receipt of your written request.

Withdrawal requests received 5 business days or more by mail, in-person, or email before the activity begins…

  • If the program fee is $25 or less - the refund is applied to the customer’s ActiveMONTGOMERY account for future use. No refunds will be issued.
  • If the program fee is $26 or more - the refund is applied to the customer’s ActiveMONTGOMERY account for future use or the customer may request a refund.

$25 withdrawal fee is charged to withdrawal requests received less than 5 business days before the activity begins …

  • If the program fee is $49 or less – the refund (less the $25 fee) is applied to the customer’s ActiveMONTGOMERY account for future use. No refunds will be issued.
  • If the program fee is $50 or more – the refund (less the $25 fee) is applied to the customer’s ActiveMONTGOMERY account for future use or the customer may request a refund.

Transfers

Transfers between activities may usually be done without penalty prior to the start of the course if space is available. If the fee is more for the activity you wish to transfer to, you are required to make full payment at the time of transfer. NOTE: Transfer policies pertain to all Recreation activities, unless otherwise noted in the activity description. Please read the activity description carefully as some activities have specific transfer policies, which restrict or exclude transfers. These activities have transfer policies that supersede our standard policy.

Submit withdrawal and/or transfer request to:

E-mail: Rec.FinanceOffice@montgomerycountymd.gov

Active MONTGOMERY, Attention Finance
4010 Randolph Rd.
Silver Spring, Md., 20902
Fax: 240-777-6818

Camp

Cancellations

You are entitled to a 100% refund in the event Recreation cancels an activity. A refund may be applied to your ActiveMONTGOMERY account; or returned to you in the same form as payment was rendered. NOTE: All cash payments will be refunded to you by check. An activity may be cancelled for several reasons, including low enrollment, lack of instructor, or lack of available facilities. All registrants will be contacted in the event of a cancellation.

Withdrawals

You may withdraw from a summer camp activity before or during the activity, and in most circumstances, will be entitled to receive a pro-rated credit to your ActiveMONTGOMERY account or a refund. No credit or refund will be issued for summer camp sessions missed by the participant or after the summer camp is over. NOTE: Withdrawal and refund policies pertain to all Recreation summer camps unless otherwise noted in the summer camp description. Please read these descriptions carefully as some summer camps have specific withdrawal policies, which limit when withdrawal may take place and/or whether any credit or refund will be applied; these activities have refund/withdrawal policies that supersede our standard policy.

Online Withdrawals

All online withdrawals must be made at least two (2) weeks prior to the start date of the summer camp.

  • If payment was made by credit card, your refund may either be applied to your Recreation account or you may either request a refund back to your credit card
  • If payment was made by cash, check, or money order, your refund may either be applied to your Recreation account or you may request a refund.

Written Withdrawals:

All written withdrawals must be made at least two (2) weeks prior to the start date of the summer camp. Your written request must include the participant’s name, payer’s name, phone number, summer camp activity number and reason for withdrawal. All credits will be posted to your ActiveMONTGOMERY account unless a refund is specifically requested. Refunds are issued to the payer in the same form as the payment was received. Refunds will be processed within 2-3 weeks of receipt of your written request.

If your withdrawal request is received less than 2 weeks before the camp begins there is a $50 administrative fee.

Transfers

Transfers between summer camps may usually be done without penalty prior to the start of the course if space is available. If the fee is more for the summer camp you wish to transfer to, you are required to make full payment at the time of transfer. NOTE: Transfer policies pertain to all Recreation summer camps, unless otherwise noted in the description. Please read the summer camp description carefully as some camps have specific transfer policies, which restrict or exclude transfers. These summer camps have transfer policies that supersede our standard policy.

Submit withdrawal and/or transfer request to:

E-mail: Rec.FinanceOffice@montgomerycountymd.gov

Active MONTGOMERY, Attention Finance
4010 Randolph Rd.
Silver Spring, Md., 20902
Fax: 240-777-6818

Membership

Withdrawals

Memberships are not subject to withdrawals or transfers for customer schedule conflict or personal reasons. Withdrawals from memberships are only permitted for emergency and/or medical reasons. The amount credited or refunded is based on the date remaining when your withdrawal request is received. Refunds may be applied to your ActiveMONTGOMERY account; or returned to you in the same form as payment was rendered. NOTE: All cash payments will be refunded to you by check.

Submit withdrawal and/or transfer request to:

E-mail: Rec.FinanceOffice@montgomerycountymd.gov

Active MONTGOMERY, Attention Finance
4010 Randolph Rd.
Silver Spring, Md., 20902
Fax: 240-777-6818

Reservation

Cancellations

If you cancel your facility reservation thirty (30) days or more prior to the date of the reservation you are entitled to your full payment less a $25 administrative fee. Cancellation requests received within thirty (30) days of your reservation are subject to half of the fee plus a $25 administrative fee. All facility reservation cancellations are to be submitted at the facility directly. See our facility reservation page for details.

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