Withdrawals and Refunds

Refund policies vary depending on what type of program or activity you have registered for.

For Camps, Classes, Leagues, and Trips & Tours

Withdrawal Time Frame	Withdrawal Reason & Method	Refund Amount
At least 14 calendar days before start date	Any reason, ONLINE, EMAIL or IN PERSON	Full refund
Less than 14 calendar days before start date	Any reason, ONLINE, EMAIL or IN PERSON	Refund less 50% of the total fee
On activity start date or later; After league schedule is posted	N/A	No refund will be issued.

For Rentals

Withdrawal Time Frame	Withdrawal Reason & Method	Refund Amount
At least 30 calendar days before start date	Any reason, ONLINE, EMAIL or IN PERSON	Full refund
Less than 30 calendar days before start date	Any reason, ONLINE, EMAIL or IN PERSON	Refund less 50% of the total fee
On rental date	N/A	No refund will be issued.

No refunds will be issued for the following:

Classes/Sessions/Games missed by participant
When make-up sessions are offered
Memberships

View the department's full refund policy here:

Refund Policy

Withdrawal Methods

Online: www.ActiveMONTGOMERY.org
Email: [email protected]
In-person withdrawal/refund request with signature:
Recreation Administrative Office
2425 Reedie Drive
10th Floor
Wheaton, MD 20902

Refund requests must be received in writing. Please specify the household number, name, address and activity number for which you are requesting a refund. For rental refund requests please contact the center at which you reserved a space.

Refund Methods

Refunds will be issued in the same form as payment rendered, except cash. Credit card payments are returned to the original credit card used for payment. Credit card refunds that cannot be returned to the original credit card used for payment will be returned by check. All other forms of payment are returned by check.

Questions

Call 240-777-6806 (8:30 a.m.-4:30 p.m.)
Email: [email protected]