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Withdrawal and Refund Guidelines
This is one of our most asked questions. If fact, to make sure we articulate with you clearly and concisely, we took an anti-governmentese communications course that helped us narrow this category to three answers - yea, no and maybe.
Withdrawal Information

The withdrawal and refund policy pertains to all Recreation Department programs unless otherwise noted in the program description or facility rental agreement.


Your written request must include the participant's name, payer's name, address, phone number, course number, and reason for withdrawal. All credits will be posted to your Recreation Department account unless a refund is specifically requested. All refunds will be issued to the payer in the same form (check or charge) as the payment was received. Refunds will be processed within 2-3 weeks of receipt of your written request.

 

Withdrawal Request Received:
Eight days or more before the start date of the program.

Submit a Written Request:

Mailto: MCR, Attention Refund Request
4010 Randolph Rd.
Silver Spring, Md., 20902
Fax: 240-777-6818
E-mail: rec.refund@montgomerycountymd.gov
Online: recweb.montgomerycountymd.gov
Withdrawal Fee Charged: No Fee

 

Withdrawal Request Received:
Seven days or fewer before the program start date.

Submit a Written Request:

Mail to: MCR, Attention Refund Request
4010 Randolph Rd.
Silver Spring, Md., 20902
Fax: 240-777-6818
E-mail: rec.refund@montgomerycountymd.gov
Online: not available
Withdrawal Fee Charged: $20 fee per program.

 

Withdrawal Request Received:
On or after the start date of the program

Submit a Written Request:

Mail to: MCR, Attention Refund Request
4010 Randolph Rd.
Silver Spring, Md., 20902
Fax: 240-777-6818
E-mail: rec.refund@montgomerycountymd.gov
Online: not available
Withdrawal Fee Charged: $20 fee per program plus a pro-rated charge for the number of classes that have met.

 

After the last scheduled date of the program… No requests will be considered. No Refund


If the Department cancels a program, changes a location or time and you cannot attend, or the program is full, you will receive a full credit to your Recreation Department account or a refund.