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Withdrawal and Refund Guidelines
This is one of our most asked questions. If fact, to make sure we articulate with you clearly and concisely, we took an anti-governmentese communications course that helped us narrow this category to three answers - yea, no and maybe.
Withdrawal Information

The withdrawal and refund policy pertains to all Recreation Department programs unless otherwise noted in the program description or facility rental agreement.


Your written request must include the participant's name, payer's name, address, phone number, course number, and reason for withdrawal. All credits will be posted to your Recreation Department account unless a refund is specifically requested. All refunds will be issued to the payer in the same form (check or charge) as the payment was received. Refunds will be processed within 2-3 weeks of receipt of your written request.

 

Withdrawal Request Received:
    Online withdrawal requests done 5 business days or more before the activity begins...
  • 1. If payment was made by credit card – refund is applied back to that credit card.
  • 2. If payment was made by cash, check, or money order - refund is applied to the customer’s ActiveMONTGOMERY account or the customer may request a refund.

    Withdrawal requests received 5 business days or more by mail, in-person, or email before the activity begins…
  • 1. If the program fee is $25 or less - the refund is applied to the customer’s ActiveMONTGOMERY account for future use. No refunds will be issued.
  • 2. If the program fee is $26 or more - the refund is applied to the customer’s ActiveMONTGOMERY account for future use or the customer may request a refund.

    $25 withdrawal fee is charged to withdrawal requests received less than 5 business days before the activity begins …
  • 1. If the program fee is $49 or less – the refund (less the $25 fee) is applied to the customer’s ActiveMONTGOMERY account for future use. No refunds will be issued.
  • 2. If the program fee is $50 or more – the refund (less the $25 fee) is applied to the customer’s ActiveMONTGOMERY account for future use or the customer may request a refund.

    No refunds or credits will be issued…
  • 1. After the second class of the program.
  • 2. For any classes missed by the participant.

Submit a Written Request:

Mailto: Active MONTGOMERY, Attention Refund Request
4010 Randolph Rd.
Silver Spring, Md., 20902
Fax: 240-777-6818
E-mail: rec.refund@montgomerycountymd.gov
Online: recweb.montgomerycountymd.gov