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Call-n-Ride (CNR) Program

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Call-N-Ride is a 2019 and 2022 National Association of Counties Achievement (NACo) Award winner.

Call-N-Ride (CNR) provides subsidies to be used for taxi trips by low-income older adults and individuals with disabilities. The service helps transport participants to medical and/or personal appointments.

All Montgomery County residents who have current MetroAccess identification cards qualify for Same Day Access (SDA) Program to receive $60.00 value on their Call-n-Ride swipe card when they pay $30.00 (no income requirement).

Add value to your Call-n-Ride account Add value to your Same Day Access account

Schedule a ride

Once accepted to the program, participants schedule trips by calling Montgomery County taxicab companies.

All trips must begin and end in Montgomery County. Special exceptions have been made to allow transportation to  Approved Medical Facilities in Designated Service Areas (PDF).

Participating taxi companies are

Eligibility

To be eligible for the Call-n-Ride Program, you must be a Montgomery County Maryland resident, low-income and

  • an older adult (age 63+), or
  • a person with disabilities (age 18 to 62)

Apply to participate

Apply for Call-n-Ride

Apply for Same Day Access

If you have questions about your application, we can help! Call us at 301-948-5409, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Send completed applications to us in one of these ways:

  • Fax: 240-556-0999
  • Email: [email protected]
  • Mail or hand-deliver it to the office:

    Call-n-Ride Program
    101 Monroe Street, 5th Floor
    Rockville, MD 20850

About Call-n-Ride

This program is designed as a supplement to Montgomery County’s local transportation service.

For additional information, including how to apply for program participation, call 301-948-5409, Monday to Friday, 8:00 a.m. to 4:30 p.m.

Subsidy amounts

Subsidy assistance is provided on a sliding fee scale based on household size and income.

Income limits by household size
Categories Cost per $60 value Cost per $120 value Household size and annual income
1-Person 2-Person 3-Person 4-Person 5-Person 6-Person
Level 1 $5.25 $10.50 up to $15,856 up to $21,403 up to $26,950 up to $32,498 up to $38,047 up to $43,595
Level 2 $10.00 $20.00 $15,857 - $21,4036 up to $24,404 up to $31,404 up to $37,489 up to $43,747 up to $49,295
Level 3 $20.00 $40.00 $21,404 - $26,951 up to $29,951 up to $36,725 up to $42,500 up to $49,447 up to $54,995
Level 4 $30.00 $60.00 $39,000 - $44,000 up to $50,019 up to $57,934 up to $63,757 up to $74,646 up to $82,156

About Same Day Access (SDA)

The Same Day Access (SDA) Transportation Program is part of the Call-n-Ride (CNR) program. It provides subsidized transportation service for certified MetroAccess participants who reside in Montgomery County. There is no income requirement for the program.

Once approved for the SDA Program, participants get a $60 value for a $30 payment once a month.

Call-n-Ride and Same Day Access Swipe Cards

Access your cards and accounts

Access Montgomery County’s CNR Swipe Card Participant Portal module by visiting: www.eztransport.net/mococnr/members.

The Portal is an internet interface that allows you to manage your cards. You can add value to your cards and also check account information.

You must register online before you can access your account over the internet. After you register, you can view your balances; print statements; view transactions; manage your profile; report a lost, stolen or damaged card; contact customer service; and make payments.

Lost or stolen cards

Report lost or stolen cards immediately by calling Call-n-Ride/MJ Management Services at 1-800-980-6564.

Cards reported lost or stolen are immediately cancelled and deemed invalid by Call-n-Ride/MJ Management Services. Any remaining balances on the lost or stolen card will be transferred to your replacement card.

There is a $5 replacement fee for lost or stolen cards, payable to:

MJ Management Services
6300 Blair Hill Lane, Suite 301
Baltimore MD 21209

Get help with your cards

For all your Call-n-Ride Swipe Card issues, balance information, payment form, transaction issues, reporting a lost, stolen or damaged card, and ordering a new card, please call CNR/ MJ Management at 1-800-980-6564. 

Translation Service

Use our translation service to schedule CNR trips in all languages. This translation service can only be used to communicate with CNR staff.

To use the CNR translation service:

  • Dial 1-866-998-0338
  • Enter account number 15071
  • Enter PIN number 6101
  • Enter your Client ID (Your CNR ID number)

You will be connected to the next available Client Services Representative. Please provide your first and last name and state the language you need. You will be asked to hold while you are connected to an interpreter. After you are connected, the interpreter can help you schedule your trips with the taxicab company dispatch or assist you in communicating with Call-n-Ride staff.

The taxicab companies’ dispatch operators and CNR staff also have access to the translation service to help you with trip scheduling or other CNR needs.

Contact us

For general information, application and recertification questions, please call

  • Call-n-Ride at 301-948-5409,
  • Connect-A-Ride at 301-738-3252, or
  • the MC311 Call Center by dialing 311.