COMING SOON - New Ride On Flex Zone 918 - Serving Sandy Spring to White Oak Starting February 2
Ride On Flex - Call Center Option 240-301-3842
Traveling in a Flex zone? Lucky you!
If your trip starts and ends within a single zone, Flex is a convenient new option for you. Welcome to transit on demand and a 2020 National Association of Counties (NACo) Innovation Award Winner.
The Zones
Sandy Spring/White Oak (Zone 918)
Mon-Fri, 6 to 10 a.m. & 2:30 to 7:30 p.m.
Text description of Ride On Flex Zone 918 Sandy Spring to White Oak
Video transcript |
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New Ride On Flex Zone 918
This new service will provide peak period on-demand transit service to the Ednor, Sandy Spring, Norwood, and Cloverly communities, as well as New Hampshire Avenue between Maryland Route 108 and the White Oak Transit Center. Riders get connected to the Ride On/Metrobus/Metrorail transit network.
What is Ride On Flex Zone 918?
- Ride On Flex Zone 918 is a zero-fare, on-demand neighborhood transit service designed to improve neighborhood access to transit, shopping, schools, and community destinations. Instead of following a fixed schedule, riders request a trip when they are ready and are picked up by a Ride On Flex vehicle.
- Ride On Flex Zone 918 also restores transit access for neighborhoods previously served by Metrobus Z2, offering a more flexible and accessible option for local travel.
- The service connects to Flash BRT at the White Oak Transit Center, which serves the Silver Spring Transit Center.
- Flex bus only stops for riders who have reserved a ride
MCDOT’s on demand transit service helps you get around in defined Rockville and Glenmont/Wheaton zones. Ride On Flex has no fixed stops or fixed schedules – it comes when you book a ride during regular service hours.
Flex:
- connects riders in the zones to transit hubs, commercial centers, public services—and home.
- uses Ride On Flex mobile and a call center option for booking all rides.
- features 11 passenger buses with wheelchair accessibility and free WiFi.
- accepts reservations only for same-day, on demand service—you are offered the next available time.
- accepts ride requests to and from any location within the serviced zone, including curb to curb for those with disabilities, corner to corner is the default service for pickups and dropoffs, and users who need door to door service must say so when they register for the service .
- a call center option if no smartphone or a special need; call 240-301-3842
- a 2020 National Association of Counties (NACo) Innovation Award Winner
- Download the Ride On Flex app for free from the Apple or Google store, or if no smartphone, contact the call center at 240-301-3842. Call Center hours are 6 am to 7 pm, Monday - Friday. You must book rides only during the hours of operation in your selected zone.
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- Enter your pickup and drop off location within the zone, and book.
- Go to your pickup location.
See details for more important information before you book your first ride.
- The bus operator will ask for your name on boarding.
- Boarding is at designated corners, not fixed bus stops (curb to curb service for those with disabilities).
- No boarding without a booked reservation. Up to 6 people can ride with one reservation.
- No fixed schedule. Flex comes when you book a ride! See the service hours .
- The bus operator will wait one minute after arrival at your pickup location.
- No-show riders will have their registrations suspended after three no-shows.
Flex Microtransit Performance Assessment Report
Need help, or have a comment?
Please visit our frequently asked questions (FAQ). If we haven’t answered your question, please contact us at [email protected], or call 311 (240-777-0311 outside the county). TTY (for hearing impaired): Maryland Relay 711.
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Connecting People and Places
To realize a future for Montgomery County that includes a first-rate, multi-modal transportation system, MCDOT is expanding choices for all the users of our network. The Ride On Flex represents the third tier of bus service in a four-tier plan.