Ride On Flex - New Call Center Option 240-301-3842
Traveling in a Flex zone? Lucky you!
If your trip starts and ends within a single zone, Flex is a convenient new option for you and an incredible value. Welcome to transit on demand and a 2020 National Association of Counties (NACo) Innovation Award Winner.
The Zones
MCDOT’s new on demand transit service helps you get around in defined Rockville and Glenmont/Wheaton zones. Ride On Flex has no fixed stops or fixed schedules – it comes when you book a ride during regular service hours. Best of all, you pay only standard Ride On fare to ride Flex—no more than $1!
Flex:
- connects riders in the zones to transit hubs, commercial centers, public services—and home.
- uses Ride On Flex mobile and a new call center option for booking all rides.
- features brand-new 11 passenger buses with wheelchair accessibility and free WiFi.
- accepts reservations only for same-day, on demand service—you are offered the next available time.
- accepts ride requests to and from any location within the serviced zone, including curb to curb for those with disabilities .
- a new call center option if no smartphone or a special need; call 240-301-3842
- takes only cash and SmarTrip® cards, passes and tokens.
- a 2020 National Association of Counties (NACo) Innovation Award Winner
- Download the Ride On Flex app for free from the Apple or Google store, or if no smartphone, contact the call center at 240-301-3842. Call Center hours are 6 am to 7 pm, Monday - Friday. You must book rides only during the hours of operation in your selected zone.
- Enter your pickup and drop off location within the zone, and book.
- Go to your pickup location.
Then pay as you board! See details for more important information before you book your first ride.
- The bus operator will ask for your name on boarding.
- Boarding is at designated corners, not fixed bus stops (curb to curb service for those with disabilities).
- Flex boarding at Metro stations
- Wheaton: Bus Bay H
- Rockville: Kiss & Ride lot (West)
- Glenmont: Kiss & Ride lot
- No boarding without a booked reservation.
- No fixed schedule. Flex comes when you book a ride! See the service hours .
- The bus operator will wait one minute after arrival at your pickup location.
- No-show riders will have their registrations suspended after three no-shows.
- You must have cash or fare on your SmarTrip® card before boarding.
Flex Microtransit Performance Assessment Report
Need help, or have a comment?
Please visit our frequently asked questions (FAQ). If we haven’t answered your question, please contact us at RideOn.FlexCustomerService@montgomerycountymd.gov, or call 311 (240-777-0311 outside the county). TTY (for hearing impaired): Maryland Relay 711.
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Connecting People and Places
To realize a future for Montgomery County that includes a first-rate, multi-modal transportation system, MCDOT is expanding choices for all the users of our network. The Ride On Flex represents the third tier of bus service in a four-tier plan.