MoCoNet

About MoCoNet


Montgomery County Government has created an internet service network, MoCoNet, which provides an option for low income and special needs residents of several County affordable housing developments to have broadband access to the internet without having to pay the sometimes burdensome fees. In-home Wi-Fi connectivity, security, and enhanced services will be provided by Plume, a company that shares Montgomery County Government's commitment to supporting Digital Equity initiatives. If you'd like more information about MoCoNet please e-mail customercare@mymoconet.com or call 240-773-8017.

MoCoNet Projects

MoCoNet services are currently available or under construction in the following apartment complexes.  Please check back as new complexes are added frequently.  If you are interested in applying for service and live in one of the ACTIVE apartment buildings please e-mail  customercare@mymoconet.com or call 240-773-8017. 

Apartment Name Address Status
Main Street Apartments 50 Monroe Pl., Rockville, MD 20850 ACTIVE
Residences on the Lane (Formerly Upton II) 2 Helen Heneghan Wy. Rockville, MD 20850 ACTIVE
Bauer Park Apartments 14635 Bauer Dr.  Rockville, MD 20853 Coming Soon August/September 2022
Snowden's Ridge Apartments 2105 Harlequin Ter, Silver Spring, MD 20904
Coming Soon August/September 2022

Who Is Eligible?

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Anyone who leases an affordable apartment unit and/or is special needs is eligible for this service. Interested residents need to review and accept MoCoNet’s Acceptable Use Policy and confirm they are eligible for the services.

Qualifying residents may choose between MoCoNet, Comcast, or Verizon as their internet service options. MoCoNet is free for eligible residents; Comcast and Verizon will charge prices they determine for their services.

MoCoNet is designed to provide an option for low income and special needs residents to have internet access for their personal and family use without the burden of paying fees . This free service is available to eligible residents of Main Street Apartments and Residences Upon The Lane, with additional locations coming soon.

Residents who sign up with MoCoNet will also get free access to Plume’s smart home system, including beautiful, fast SuperPod hardware and 24/7 customer support. Plume provides enhanced Wi-Fi coverage & performance and online protection for your family. Plume’s easy-to-use service will empower eligible residents to keep up with changing technology.

 


Current Customers


Need help with your WiFI/internet?  Contact Plume: 1-888-735-5654. 
Moving or disconnecting your service?  Email customercare@mymoconet.com or call 240-773-8017.

 

Montgomery Connects


Montgomery County is providing 40,000 Chromebook computers to residents who do not have a computer.  Please visit  www.montgomerycountymd.gov/obp/computer-for-you.html to find out more about the program.

Plume HomePass® Smart Home Service Suite

HomePass is delivered through the Plume Cloud, the Plume App, and SuperPods. Standard updates and upgrades to the Plume Services made during the Term will be provided to Provider at the same time those updates and upgrades are provided to other similarly situated Plume customers.

  • Plume App: Plume’s mobile app (available for iOS and Android) (the “App”) facilitates the initial association of SuperPods to an end user’s account and allows the user to monitor and manage the home Wi-Fi network. The App will be Plume and Provider co-branded (i.e., will include Provider’s logo and name only in the form “[Provider’s Name] Powered by Plume®,” and not any of Provider’s trade dress), in English, and will be made available directly to end users to be downloaded from in-country Apple App or Google Play Stores. The App will includes links to Provider’s (and not Plume’s) end user terms/privacy policies and customer support websites and phone numbers. Provider shall maintain the end user terms and conditions and privacy policy as set forth in this Agreement. Provider shall provide Plume links to these items to be included in the App.
  • Plume Adaptive WiFi™: Using artificial intelligence, Plume’s Adaptive WiFi™ uses data from the local area network to optimize the location for maximum capacity and throughput to provide a better quality of service for consumer services utilizing the Wi-Fi network. Adaptive WiFi™ automatically identifies devices on the network, uses device information and limitations, running applications, time of day, interference, Wi-Fi bands, channels and other local area network data to provide a better Wi-Fi experience at the location.
  • Parental and Access Controls: Features that enable parents to monitor and control website access and protect kids online, including features to freeze internet instantly or on a schedule. Guest and device access can be controlled and managed via custom passwords.
  • Advanced Cyber Security: Plume AI Security provides customers with protection from security threats from both inside and outside of the home using enterprise grade URL and IP threat detection (“Level 1”) and application monitoring and anomaly detection service (“Level 2”). Advanced adblocking functionality is also included.
  • Plume Motion: WiFi enabled motion sensing that leverages existing WiFi devices in the home by capturing signals indicating movement within a home near a particular WiFi device. The service is built directly into the existing Plume app for additional peace of mind and available with deployment of SuperPods.