Computer For You
Montgomery Connects

Montgomery Connects – Computer For You
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Montgomery County is providing 40,000 Chromebook computers to residents who do not have a computer. Eventbrite is being used to create appointment tickets to manage computer pick-ups.  Every person receiving a computer:

  • Must have an individual appointment to pick-up a computer;
  • MUST APPEAR IN PERSON and show photo ID to pick up the computer;
  • Must have a have a County library card number to create an appointment. 
  • Must be a Montgomery County resident at least 7 years old.
  • Must be  able to honestly certify you would not have access to a computer if the County did not provide you one. 

There is a limit of one computer per person.  You do not need to be a U.S. Citizen to receive a computer but you must be a Montgomery County resident.  EVERY PERSON, INCLUDING CHILDREN, MUST HAVE THEIR OWN APPOINTMENT AND APPEAR ON THEIR APPOINTMENT DAY IN PERSON WITH ID TO RECEIVE A COMPUTER (For Example:  If a parent wants a computer for the parent and two computers for two children, the parent must make 3 appointments and bring the two children with ID to receive the computers.  If you make an appointment for June 21, you cannot show up on a different day.)  If all appointments are taken, check back on this page in a few days for new events.  4 to 5 events will be hosted every week through October 2022.  If you need additional information, please read below and then contact us at montgomeryconnects@montgomerycountymd.gov if you still have questions.  Do not use this email to request a computer – click on an available date below under Make Appointment for Computer and complete the Eventbrite to book an appointment.

Make Appointment for Computer

EVERY PERSON, INCLUDING CHILDREN, MUST HAVE THEIR OWN APPOINTMENT AND APPEAR IN PERSON WITH ID TO RECEIVE A COMPUTER. Bring the Eventbrite receipt on your phone or printed out to your appointment. Masks and hand sanitizing are encouraged, and all County Covid protocols are followed at computer distribution events. IF ALL APPOINTMENTS ARE FILLED, PLEASE CHECK BACK IN MID-JUNE FOR NEW EVENTS.  

Upcoming Montgomery Connects Computer Pick-Up Appointments (click on link to register on Eventbrite):

  • FILLED  Wednesday May 25 3PM-7PM East County RECREATION Center, 3310 Gateshead Manor Way, Silver Spring, MD 20904
  • FILLED  Thursday May 26 11AM-3PM White Oak Library, 11701 New Hampshire Ave, Medium Room 1 Silver Spring, MD 20904
  • FILLED  Friday May 27 9AM-1PM Upcounty Regional Service Center, 12900 Middlebrook Road, Germantown, MD 20874
  • FILLED  Tuesday May 31 3PM-7PM Eastern Montgomery Regional Service Center, 3300 Briggs Chaney Rd, Silver Spring, MD 20904
  • FILLED  Wednesday June 1   11AM – 3PM Germantown Library, 19840 Century Boulevard Germantown, MD 20874
  • FILLED  Thursday June 2  3PM - 7PM Wheaton Library Community Lounge, 11701 Georgia Avenue, Silver Spring, MD 20906
  • FILLED  Friday June 3 1PM - 5PM Brigadier General Charles E. McGee Library, 900 Wayne Ave Silver Spring, MD 20910
  • FILLED  Saturday June 4  12PM - 4PM Rockville Memorial Library 21 Maryland Avenue Rockville, MD 20850
  • FILLED  Tuesday Jun 7  3PM - 7PM Brigadier General Charles E. McGee Library, 900 Wayne Ave Silver Spring, MD 20910
  • FILLED  Wednesday Jun 8 11AM-3PM Gaithersburg Library 18330 Montgomery Village Ave, Large Room 1, Gaithersburg, MD 20879
  • FILLED  NEW LOCATION: Thursday June 9 WHITE OAK RECREATION CENTER, 1700 April Ln, Silver Spring, MD 20904
  • FILLED  Friday Jun 10 11AM-3PM Upcounty Regional Service Center, 12900 Middlebrook Rd, Germantown, MD 20874
  • FILLED  Tuesday Jun 14 3PM - 7PM Rockville Memorial Library, 21 Maryland Avenue Rockville, MD 20850
  • FILLED  Wednesday Jun 15 3PM – 7PM Germantown Library, 19840 Century Boulevard Germantown, MD 20874
  • FILLED  NEW LOCATION: Thursday June 16 WHITE OAK RECREATION CENTER, 1700 April Ln, Silver Spring, MD 20904
  • FILLED  Tuesday Jun 21 3PM - 7PM Wheaton Library Community Lounge, 11701 Georgia Avenue, Silver Spring, MD 20906
  • FILLED  Thursday June 23 3PM-7PM Eastern Montgomery Regional Service Center, 3300 Briggs Chaney Rd, Silver Spring, MD 20904
  • FILLED  Friday Jun 24 11AM-3PM Upcounty Regional Service Center, 12900 Middlebrook Rd, Germantown, MD 20874

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Who Can Get a Computer

  1. A person who can honestly state: “I would lack access to a computer to meet my educational needs without the computer being provided by the County.” You may use the computer for other purposes in addition to education, and education means any kind of learning including learning a language, learning to use the internet and a computer, looking up information online, and other learning purposes. A person with a computer that is too old to work properly, who could not afford to buy a new computer, is also eligible.  
  2. Montgomery County Residents.  You do not have to be a U.S. citizen, but you must live in Montgomery County. IF YOU LIVE IN ANOTHER COUNTY OR STATE AND REGISTER, YOU WILL BE NOTIFIED YOU ARE NOT ELIGIBLE FOR A COMPUTER AND WILL NOT BE PROVIDED A COMPUTER.  Parents, working adults, and seniors are eligible.  Students who do not have a computer that meets their educational needs are also eligible. 
  3. Must be at least 7 years old with an email address. Email is used to transfer the computer warranty to the computer recipient.  Parents’ and caregivers’ email addresses may be used for appointments made for children.
  4. One computer per person.  People in the same household, and parents as well as children, may each receive a computer if they can each certify they would not have a computer to meet their educational needs without the computer being provided by the County.  
  5. Must have an appointment and appear in person with ID. Every person receiving a computer must have a library card to register for an appointment to pick-up a computer.  Every person receiving a computer must have an appointment to pick-up the computer. Every person picking up a computer must appear in person with ID.  Children receiving computers MUST HAVE AN APPOINTMENT IN THEIR NAME AND SHOW UP IN PERSON with ID to receive the computer. Go to the Make Appointment for Computer section above to get an appointment reservation through Eventbrite. 

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How to Get a Computer:

  1. You must register for an appointment to pick up a computer. Go to "Choose an Appointment” section above and click on a date.  An Eventbrite form will appear.  Click “Register,” select an appointment time, click “Register,” fill in all required information, and click “Register” a final time.  You will receive an Eventbrite ticket by email – take the ticket (on phone or printed) to your appointment.  EVERY PERSON RECEIVING A COMPUTER MUST HAVE AN APPOINTMENT.  If three computers are requested for 1 adult and 2 children, there should be 3 total appointments – one in each person’s name.  This is how the County will know how many computers to bring to an event.  The County is required to keep the name of person and serial number of every computer distributed. The Eventbrite electronic ticket is confirmation you have an appointment.  Questions listed as “(REQUIRED)” must be answered to complete the appointment registration.”  People appearing at events without appointments will be asked to register for a future appointment. 
  2. You must certify you would lack access to a computer to meet your educational needs if you were not provided a computer by this program. You may use the computer for other purposes in addition to education, and education means any kind of learning including learning a language, learning to use the internet and a computer, looking up information online, and other learning purposes.
  3. You must have a library card number to get an appointment. Every person receiving a computer must have their Montgomery County Public Library card number.  You can sign for a library card in a library or get a digital library card in a few minutes  here . You need to use an email address to sign up for a digital library card.  SIGNING UP FOR A LIBRARY CARD DOES NOT RESERVE A COMPUTER FOR YOU.  After you create or find your library card number, you must go to the Make An Appointment for Computer section above to get an appointment reservation through Eventbrite.  Having a library card or visiting a library does not reserve a computer for you.  Only the Eventbrite ticket is confirmation you have an appointment to pick up a computer. 
  4. You must appear in person with your photo ID at your appointment time. Everyone, including children, must appear in person with their own ID and have an individual appointment to pick up a computer. All children receiving computers must have a school ID, bus pass, report card, or other form of photo identification.  Children in elementary school may bring a report card with an address matching their parent or caregiver’s address instead of a photo ID. 
  5. You must have an email address to log into the computer the first time and register the computer warranty. The County will not provide technical support for the computer. The County will provide you written instructions with the computer to show you how to set up a Google account to log into the computer the first time, and the County will submit your email to register the computer warranty for you.

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Free Internet for Low-Income Families:

Free home or mobile phone internet is available to low-income families enrolled in benefit programs such as SNAP, Medicaid, free school lunch, Pell grants, WIC, or SSI through the Affordable Connectivity Program (ACP).  Learn more here

The federal and Maryland government ACP programs offer a combined discount of $45 per month off home or mobile phone internet service.  Comcast Xfinity, Verizon FiOS, and RCN offer 100 Mbps broadband plans that cost $0 per month after discount.  T-Mobile, AT&T, and Verizon wireless offer broadband for smartphones that costs $0 per month after discount. 

Families also qualify for free internet through ACP if their annual household income is less than 200% of the federal poverty guidelines ($27,180 for 1 person, $36,620 for 2 people, $46,060 for 3 people, $55,500 for 4 people, and add $9,440 for each additional person in the household).  

Families need to set up an ACP account with an email and password, apply online and receive their ACP Application ID Number, and then call their internet service provider or visit online and give the Application ID Number to get the discount applied to their account. Learn more about the ACP broadband discount here.

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Computer and Event Information:

  1. Computer Information
    • Computer Type.  The computers are Dell 3100 14" laptop Chromebook computers with an 11" touchscreen that folds over for use as a tablet.  The computers do not include software (e.g., Word, Excel) but you may download free versions at Office for Web (formerly Office 365), or get free Google products here .  
    • Ownership of the Computer.  The federal grant providing funding to purchase these computers requires Montgomery County to own the computer for 3 years. You may keep possession of the computer for your own use.  The County will let you keep the computer after 3 years if it is still being used and is in good condition.  You must report damaged, lost, or stolen computers to montgomeryconnects@montgomerycountymd.gov and the County will decide on a case-by-case basis whether to repair or replace damaged or lost and stolen devices.  If the computer is returned to the County, the computer will be wiped clean of all data and the County has no responsibility to protect or recover removed data. IF YOU ATTEMPT TO SELL THE COMPUTER WHILE THE COUNTY OWNS IT, OR ATTEMPT TO RECEIVE MORE ONE COMPUTER PER PERSON, THE COUNTY MAY USE YOUR INFORMATION TO RECOVER COMPUTERS OR TAKE ACTION AGAINST YOU.
    • Computers Do Not Include Technical Support or Software.  The County will not provide technical support for the computer.  The federal grant does not allow the County to provide software with the computer.  The computer does not come with anti-virus protection.  It is a Google Chromebook and will automatically load computer updates for you.  If you need technology training to set up email and learn to use the computer, the County offers courses for people 50 years and older at Senior Planet Montgomery in English, Spanish, and Mandarin.  Here are instructions if you need help to set up a Google Gmail account in English and Spanish.
    • Computer Setup and Warranty. The County will provide written instructions with the computer on how to create a Google Account or you can get these instructions in English and Spanish here.  You need to have a Google Account to log into the computer for the first time and you need an email address to set up a Google Account.  The County will use the email address you provide in your registration to transfer the computer warranty to you. Google uses the Google Account to automatically send updates to your computer to keep it up to date.
  2. Collected Data
    The County is required maintain a record of your name and computer provided to you (serial number, make and model), and a signed certification that you would not have a computer for your educational needs if the County did not provide you a computer. The County will use your name and contact information to check that we have provided you only one computer. The County collects and uses your email address to assign the computer warranty to you, to send you an appointment reminder, and to send you surveys about your computer usage and information about free technology training resources. The County collects your phone number if we need to contact you about an appointment or if there is a problem with your email address. The County collects demographic data to understand which communities are receiving computers, where there is need, and to have race, age, and income statistics to apply for future grants. We require a separate appointment for every person receiving a computer to know how many computers to bring to a distribution event and to collect demographic data about the entire program. Personal data is not shared with other government agencies, but the County reserves the right to use this data if a person attempts to sell a computer or receive more than one computer. The County reserves the right to prioritize providing computers to lower income residents if there is more demand than computer supply.
  3. Photography and Video Recording at Events
    Security cameras may be in use at event locations. Computer distributions are public events without an expectation of privacy. Montgomery County, and its officers, employees, and agents, and other organizations may take photographs, video or digital recordings of adults and minor children attending the event. By attending this event, you consent to use of these photographs and recordings in any and all media, for the purpose of promoting awareness of digital equity programs and the work of Montgomery County. If you provide your name and identity to a photographer, videographer, reporter, producer, or similar person, your name and identity may be revealed in media or by descriptive text or commentary. By attending this event, you assign Montgomery County and the above-named entities all rights to exhibit this work in print or electronic form publicly or privately and to use the images and sounds; you waive any rights, claims, or interest you may have to control the use of your identity or likeness in whatever media is gathered during this event; you release and forever discharge Montgomery County, its officers, assigns, agents, and employees from every claim, demand, damage, right or cause of action of whatever kind or nature which is related to the acquisition and use of the photographs and recordings. You understand that there will be no financial or other remuneration for recording you or your children, either for the initial or for any subsequent publication, transmission or playback. IF YOU DO NOT WANT YOUR PHOTO TAKEN FOR PUBLICITY PURPOSES, PLEASE LET US KNOW WHEN YOU CHECK-IN at the event.

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Frequently Asked Questions

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No. Adults and seniors, in addition to children, are eligible for computers. The person must have an appointment and be able to certify “I would not have access to a computer for my educational needs if the County did not provide me one.”
We understand there are reasons why IDs haven’t been updated. Enter the address you currently live at in the Eventbrite appointment registration form and bring a piece of mail showing your current address. The County uses your address to understand where there is need for these kinds of programs. We use the ID to match your name to the appointment name and enforce only one computer per person.
If your child is elementary school age, we will accept a report card mailed to an address that matches the address on the parent or caregiver’s ID. Middle school children and older can use their student IDs or ParentVUE MCPS profile to showing their child’s photo and name.
No. Anyone 13 and older with photo ID who has an appointment can pick up their own computer.

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How to Assist Someone to Register

Here are steps to help friends, relatives, clients, and organization members get appointments for computers.  If there are no appointments remaining, please come back to page in a few days. We are working to add July and August dates.  If you are an organization with a large number of clients trying to register, please contact us at montgomeryconnects@montgomerycountymd.gov and we will try to work something out. 
  1. Get the person’s library card number.  If they need a new or replacement library card, use their name, address and email to sign up for digital library card in a few minutes  here or visit a library in person.  
  2. Go to the Make Appointment for Computer section above and select available date.  Verify you selected the correct location and date, click on the green Register button on the right, select one ticket for available time slot, then click the gray Register button on the bottom.
  3. Fill in the Eventbrite form.  Questions marked as “REQUIRED” must be completed to allow the Registration.  
    • Name – if you are registering multiple people in the same family, they each need a separate registration in their own name.
    • Email and phone - You may use the same phone or email for multiple people (e.g., using parent's for small children, or adult children's or caregiver's for older adults).
    • Phone number - If we have trouble with the email address or didn’t record the computer serial number properly, we need a phone number to reach the person receiving the computer or parent. 
    • For informational purposes, we ask whether a person is completing the form herself, for a child , or if someone else is helping fill out the form.
    • Special note box - Use this box if you need to tell the computer staff something.  Contact us at montgomeryconnects@montgomerycountymd.gov if you need other assistance.  
    • Language and other assistance - use this box to request assistance in languages other than English, Spanish, and Amharic, or American Sign Language interpreters, or auxiliary accessibility equipment.  Please make these requests at least 1 week prior to the event.  If you have a large group needing language, or support for the deaf or blind, please contact us at montgomeryconnects@montgomerycountymd.gov and we will work with you to make special group arrangement.  All locations should be ADA accessible.  
    • Certification question – This certification statement is required by the grant.  If the person cannot honestly answer yes, they are not eligible for a computer.
    • Device questions – The County asks to understand need.  A person with a computer too old to function properly or adequately is eligible for new computer.  Please encourage the person to recycle their older computer responsibly.
    • Demographic and program enrollment information – The County asks these questions to report who is using the program and to understand if low-income people are receiving home internet discounts to which they are entitled to receive.
    • How and who did you learn about the program – The County asks these questions to better understand how to effectively promote awareness of the program.
    • Click orange Register button to receive Eventbrite email confirmation – If the Register button does not turn orange, information is missing from a required question (if it seems like all required questions were answered, make sure MD is entered in the State field). Ask the person to bring the Eventbrite confirmation to their appointment. 
  4. Ask the person to arrive during their appointment time at the event and bring the Eventbrite confirmation. Someone will ask the person to see their Eventbrite confirmation and assign people to wait with their timeslot group. At the certification station, everyone receiving a computer will be asked to show ID and the name will be looked up to find the registration. People receiving computers will be asked to complete an online certification using a tablet, entering their name, email, and phone number, and need to certify “I agree” to the following questions to receive a computer. After the certification is complete, the person will be directed to a computer table where their name is looked up and computer serial number recorded. The person is given the computer with set up instructions and other resources. Certification Questions:
    • I certify I would lack access to a computer to meet my educational needs without the computer being provided by the County.
    • I understand there is a limit of one computer provided per person. I will not try to request or receive more than one computer.
    • I understand the County will not provide technical support for the computer.
    • I understand the County will own the computer for the first 3 years and I must report if it is lost, stolen, or damaged, at montgomeryconnects@montgomerycountymd.gov.  The County will allow me to keep the computer after 3 years if I am still using it. I will not attempt to sell or give away the computer while the County owns it. I will return to the County if I am not using it.
    • I understand if I return the computer, the County will remove all data and the County is not responsible to recover removed data.
  5. The County collects data about device ownership, income, enrollment in benefit programs, age, race, and ethnicity to prioritize computers for low-income residents and to use data to apply for more grant funding. We do not report your personal data to other government agencies or law enforcement, except that the County will use information as permitted by law if a person is trying to receive more than one computer or to sell a computer.

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Purpose and Goals of Program

The Montgomery Connects Computer For You Program is administered and managed by the Department of Technology & Enterprise Business Solutions (TEBS), Office of Broadband Programs (OBP). Montgomery Connects are digital equity and inclusion programs offered by OBP.

Purpose of the Montgomery Connects Computer For You program: The purpose is to provide laptop computers to residents who do not have access to a computer at home. Montgomery County, in partnership with Montgomery County Public Libraries, received a federal Emergency Connectivity Fund to purchase 40,000 computers. The federal grant is a Covid-response which built upon the federal E-rate program providing funding to schools and libraries for internet, equipment, and computers, by providing funding for students and library patrons to receive computers for use at home (school and library WiFi and computers could not be accessed during Covid-closures). The goal of the County is to promote the program and prioritize distribution to low-income residents who are receiving Covid or food assistance, enrolled in benefit programs, live in low-income areas, live in areas where there are disproportionally higher numbers of Black and Latino households without home computers or home broadband, are clients of non-profit organizations supporting disadvantaged or low-income residents, are recent immigrants or refugees with economic hardships, are older adults with limited technology skills or on lower fixed incomes, are unemployed persons seeking employment and job training, or who are persons who want to better use technology for daily living, to engage with the County and civic life, or to more fully participate in the digital economy. The grant funds up to $400 per computer and specifically prohibits the County from using grant funds to purchase software, cases, and other peripherals.

Purpose of required information collection and certification: The primary federal grant eligibility requirement is that every person receiving a computer certify they would not have access to a computer to meet their education needs if the library/County did not provide a computer. The federal grant requires the County to collect these computer need certification statements and computer recipients are asked to sign these statements at computer pick-up. The federal grant limits computers to one per person and the County requests a person be present to receive a computer and have ID as a means to help enforce this requirement. The federal grant requires the County to retain owner of the computer for 3 years, and retain data about computers damages, lost, or stolen. Computer recipients are ask to report these problems to montgomeryconnects@montgomerycountymd.gov. There is no federal funding provided to repair or replace computers or to provide technical support or technology training. The County will decide on a case whether to repair or replace computers. After 3 years, the County will allow people to keep the computers if they are still using the computer, or will collect and redistribute to non-profits and County facilities.

Additional information collected by the County but not required by the federal grant: There is no maximum income requirement but the County promotes the program, hosts events, and asks for demographic information to try to maximize participation by low-income residents who cannot afford a home computer. The County requires a Montgomery County Public Library Card (MCPL) because MCPL is the official grant recipient and we want everyone – particularly low-income residents – to learn more about the many digital resources and services the County’s public libraries provide. The grant does not limit computers to County residents, but because we are using Montgomery County staff and resources to support the program, the County limits computers to Montgomery County residents. There is no age restriction from the grant, but the County uses 7 years old or Second Grade as a reasonable limitation on when a computer will be beneficial for younger children. At computer pick-up, people are asked to sign a certification form to enforce the required need statement, and to reenforce that the County is not providing technical support.

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