Maryland Connected Devices

Montgomery Connects – Maryland Connected Devices
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Montgomery Connects has distributed all remaining Maryland Connected Devices.  We will launch a new Computer-For-You program in January 2024.  Please check back on this page in mid-December for additional information.

People with existing appointments should pick up their computers at the address on their Eventbrite registration by December 1st. Computers not picked up by December 1st will be distributed to others.

Frequently Asked Questions:

Is my new Chromebook mine forever?   Yes!

What if my Chromebook is damaged, lost, or stolen? Only one Chromebook will be provided per address.  If it is lost or stolen, no replacement will be provided. You are responsible to repair any damaged device. 

How Can I Activate my Chromebook?  You must have or create a Google account (which is different from a Google or other email). Instructions are available  here in English and  here in Spanish

How Do I Create An Email Account?   Follow these instructions   in English or  in Spanish to create an email account. 

How Do I Find or Create a Library Card Number?  If you have not used your library card in the past two years, it may have been deactivated.  You can create a new  digital library card here if your card has been deactivated or you cannot find it or you need a first time digital library card.  Here are instructions  in English or  in Spanish to create a digital library card.

Does the Chromebook come with tech support or software?  No, Montgomery County does not provide any tech support or software for loaned computers. The computer does not come with anti-virus protection. It is a Google Chromebook and will automatically load computer updates for you.

I don’t know how to set up my Chromebook?  Here are basic instructions on how to use a Chromebook, install Zoom, or set up email. Maryland offers help at or you can call to get help in English and Spanish at 301-405-9810 from 10am to 8pm Monday to Friday and 10am to 5pm on Saturdays.

How Can I Get Help to Learn How to Use My Chromebook? Marylanders Online Call Center provides FREE one-on-one tech support to any Maryland resident who needs help. This Call Center is operated by the University of Maryland Extension (UME).  They provide free tech support in English, Spanish, and other languages upon request. Montgomery County also offers in-person and online technology training courses for people 50 years and older through the Senior Planet Montgomery program in English, Spanish, and Mandarin. You can learn to use a computer, email, the internet, and more. At the top of the Senior Planet webpage, under “Resources” you can find technology training videos and information, or you can call the Senior Planet help line at 888-713-3495.

Why do you need my personal information?  How will it be used?
  • The County does not sell your data.
  • The County asks about the devices you own, benefit programs you may be enrolled in, as well as age, ethnicity, and gender to better understand the population receiving these devices.
  • Your address is used to verify that you are a Montgomery County resident and to understand how well computers are being distributed to areas of the County with most demand (based on Census and similar statistical data).
  • Your reported income may be used to prioritize distribution of computers to lower income residents.
  • The County does not report individually identifiable data to other agencies (meaning, for example, we do not report your individual income to any other agency but we may report the percentage of recipients with household income in a specific range).
  • The County reserves the right to email information about other digital equity technology training programs to computer recipients and use program demographic data to apply for more digital equity grants.

Important Additional Information

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