Capt. D Francke
Assistant Chief
- Darren Francke

Assistant Chief - Darren Francke
Email: [email protected]

Executive Officer: Lieutenant Dan Helton Email:​ [email protected]

The Management Services Bureau provides essential administrative and management support services to the Department and technical support to police operations through various types of technology, analysis, education, training, and maintenance of active and historical records and warrants. The Bureau is comprised of seven divisions.

Management and Budget Division

Mr. Dale Phillips, Director
Main Number: 240-773-5230
Email:  [email protected]

The Management and Budget Division is responsible for budget administration, financial management, fleet management, and procurement/logistics and consists of the following:

Communications Division

Ms. Cassandra Onley, Director
Main Number: 240-773-7000
Email:  [email protected]

The Communications Division operates 24/7 and is responsible for answering all 911 calls in Montgomery County, Maryland, and non-emergency police service calls (301-279-8000). Calls are screened, redirected, and dispatched as necessary.  Click here for information about calling 911. The Emergency Communications Center (ECC) consists of the following:

  • Call Take and Dispatch Operations Section
    • Training/Career Development Unit
  • Support Section
    • Professional Standards Unit
    • Quality Assurance Unit
    • Technology Systems/Research Development Unit

Information Management and Technology Division

Ms. Cathy LaDana, Director
Main Number: 240-773-5330
Email:  [email protected]

The Information Management and Technology Division (IMTD) provides all police technology services, including infrastructure and Applications Support, Records Management, Data Management, Message Routing, the Telephone Reporting Unit (TRU), Maryland Public Information Act (MPIA) processing, and Warrant Management. The IMTD is responsible for evaluating, procuring, installing, and maintaining the Department's hardware, software, and wireless systems. The IMTD services and supports the Department's mobile data computers (MDCs) and manages the repository of all official department-generated reports, statistics, and technology systems. The IMTD consists of the following:

  • Data Management and Analytics Section
    • Crime Analysis Unit
  • Service Delivery Section
  • Records Section 
    • MRC/TRU
    • Master Data Management Unit
      • Warrant Team
      • Quality Assurance
      • Expungement Team
      • Juvenile Arrest Disposition Team
    • MPIA/Subpoena Unit
      • Click here for MPIA Records Request Information

Personnel Division

Captain Michael Pratt, Director
Main Number: 240-773-5310
Email:  [email protected]

The Personnel Division handles recruitment and selection of police-specific job classes; provides technical assistance to the Chief of Police and Executive Staff on all personnel matters; coordinates the development and administration of all promotion examinations with the Office of Human Resources; and conducts pre-employment background investigations for all Police Department personnel. The Personnel Division Consists of the following:

  • Health and Wellness Unit
  • Recruitment Section 
    • Click here for information about Joining our Team!
  • Background Section
  • Payroll Management Unit
  • Volunteer Resources Section
  • Polygraph Section

Training and Education Division

Captain Nicholas Picerno, Director
Main Number: 240-773-6900
Email:  [email protected]

The Training and Education Division is responsible for providing the training and performance evaluation of police recruits, developing and providing in-service training for sworn officers and professional staff, and managing other programs, including the Leadership Development Program, the Police Explorer Program, the Cadet Program, the Citizen and Community Academies. The Training and Education Division consists of the following:

Click here for information about our Public Safety Training Academy. 

Legal and Labor Relations Division

Lieutenant Brian Merryman, Director
Main Number: 240-773-5003
Email:  [email protected]

The Legal and Labor Relations Division liaises with Member Unions such as the FOP Lodge 35 and MCGEO, investigates and responds to Team Member grievances, trains supervisors in labor relations, and serves on the County Negotiation Team.

Capital Projects and Facilities Division

Mr. Michael Ma, Director
Main Number: 240-773-5238
Email:  [email protected]

The Capital Projects and Facilities Division manages the department's Capital Improvements Program (CIP) and coordinates police facility maintenance services.