Capt. D Francke
Assistant Chief
- Darren Francke

Assistant Chief - Darren Francke

The Management Services Bureau provides crucial administrative and management support services to the Department and technical support to police operations through various types of technology, analysis, education, training, and maintenance of active and historical records and warrants. The Bureau is comprised of nine divisions.

Management and Budget Division

Neil A. Shorb, Director
Main Number: 240-773-5230

The Management and Budget Division consists of

  • Vehicle Recovery Section
  • False Alarm Reduction Section
  • Fleet Management Section
  • Procurement and Logistics Section
  • Financial and Grants Management Section

Communications Division

Cassandra Onley, Director
Main Number: 240-773-7000

The Communications Division is responsible for answering all 911 calls in Montgomery County and non-emergency police service calls. Calls are screened, redirected, and dispatched as necessary.  Click here for information about calling 911. 

Information Management and Technology Division

Cathy LaDana, Director
Main Number: 240-773-5330

The Information Management and Technology Division provides leadership and strategic direction on law enforcement technology issues and leads the Department's technology innovations. This Division includes the Field Services Section, which manages service and support for the Department's mobile data computers (MDC) and other state systems and applications; the Records Section, which is the clearinghouse for criminal histories, court orders, crash reports, crime statistics, and includes the Message Routing Unit, Warrant Control Unit, Data Systems Unit, and the Records Management Unit; and the Technology Section, which is responsible for the evaluation, procurement, installation, and maintenance of all hardware, software, and wireless systems used by the Department.

Personnel Division

Captain David Smith, Director
Main Number: 240-773-5310

The Personnel Division handles recruitment and selection of police-specific job classes; provides technical assistance to the Chief of Police and Executive Staff on all personnel matters; coordinates the development and administration of all promotional examinations with the Office of Human Resources, and conducts pre-employment background investigations for all Police Department personnel.

Training and Education Division

Captain Ian Clark, Director
Main Number: 240-773-6900

The Training and Education Division is responsible for the training and performance evaluation of police recruits, developing and providing in-service training for sworn officers and professional staff, managing other programs, including the Leadership Development Program, the Police Explorer Program, and the Citizen Academy.

Legal and Labor Relations Division

Lieutenant Michael Pratt, Director
Main Number:

The Legal and Labor Relations Division is responsible for serving as a liaison with employee unions, investigating and responding to employee grievances, training supervisors in labor relations, and serving on the County negotiation team.

Capital Projects and Facilities Division

Michael Ma, Director
Main Number: 240-773-5238

The Capital Projects and Facilities Division is responsible for managing the Department's facilities and the Capital Improvements Program (CIP).