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Policies and Procedures

policies and procedures

Welcome!

All trips and tours include transportation and trip leader. See ActiveMONTGOMERY for trip description and details on meals, admissions, and optional activities.

Due to unforseen circumstances, trip itineraries and fees may be altered. Customers will be notified of any changes.

Please read the registration procedures carefully. Also note the withdrawal policy as it varies from policies listed in the "Guide to Recreation & Parks Programs" due to the nature and financial commitments of the program.

SOAR and Day Trippers Information

  • General Policies: We encourage you to carry your valuables with you at all times. You may bring snacks or other refreshments. No large coolers are allowed. Smoking, weapons, or open alcoholic beverages are not permitted on any Montgomery County Recreation Department sponsored trip or tour.
  • Transportation: Transportation for most tours is by chartered motorcoach, equipped with reclining seats and restroom. Please arrive 15 minutes before the scheduled departure time at your departure location.
  • Bus Seating: We do not have reserved seating on trips. Participants may select seats on a first-come, first-served basis. Usually two seats adjacent to the driver are reserved for the trip leader and a tour guide (if needed). We generally leave a few seats available on the bus for interpreters when needed, in the rare case of a defective seat, or for persons who may experience motion sickness. Our trip leaders will try to accommodate requests for special seating when possible.
  • Your Trip Leader: Montgomery County Recreation provides trip leader on each trip to take care of scheduling, meals, seating arrangements, tickets and other details of the trip. Leaders are not professional tour guides, but often have helpful information about our destinations. Their primary role is to take care of you, our customer, throughout the trip. If you need special assistance or have a medical condition that may require attention during the trip, please speak with the tour leader. Trip leaders are Montgomery County employees or volunteers and are not allowed to receive tips or gratuities.
  • Your Responsibility: You, the participant, assume all risks associated with participation in the program; the County assumes no liability for injury or damages arising from participation in the program. Due to the strenuous nature of some activities, the County encourages each participant to consult his or her physician concerning fitness to participate in the program. The participant consents to emergency treatment. The participant also consents to the County's use of any photographs taken or videotapes made of the program.
  • Withdrawls and Refunds:
    WITHDRAWL TIME FRAME WITHDRAWL REASON & METHOD REFUND AMOUNT
    Any Activity Cancelled Full Refund
    Thirty (30) days or more before the start date of the trip Submit a written request by:
    1. Email: Rec.FinanceOffice@MontgomeryCountyMD.gov
    2. Mail: Montgomery County Recreation
      Attention: Refund Request
      4010 Randolph Road, Silver Spring, MD 20902
    3. Fax: 240-777-6818
    Full Refund
    Less than thirty (30) days before the start date of the trip Submit a written request by:
    1. Email: Rec.FinanceOffice@MontgomeryCountyMD.gov
    2. Mail: Montgomery County Recreation
      Attention: Refund Request
      4010 Randolph Road, Silver Spring, MD 20902
    3. Fax: 240-777-6818
    If a replacement participant is found, you will be refunded the amount of the trip minus a $25 administration fee.  If a replacement is not found, no money will be refunded.
    On or after the start date of the trip No requests will be considered. No Refund
    Your written request must include the participant’s name, payer’s name, address, phone number, course number, and reason for withdrawal. All credits will be posted to your Recreation account unless a refund is specifically requested. All refunds will be issued to the payer in the same form (check or charge) as the payment was received. Refunds will be processed within 2-3 weeks of receipt of your written request.

    *This policy varies from the one listed in the Guide to Recreation and Parks due to the nature and financial commitments of the program.
 
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