Frequently Asked Questions:"Who salts and sands your road, how soon do roads get plowed,"and other useful information.
Trees that have fallen on utility lines should be reported to the local utility company:
Report “hot” wires or sparking wires, especially those across roadways, by calling 9-1-1.
Report downed trees on County property to the County’s Department of Transportation at 311 (240-777-0311 from outside the County) or Police non-emergency number at 301-279-8000
Trees that have fallen on private property are the responsibility of the property owner. The County’s Office of Consumer Protection advises homeowners to deal with established tree removal businesses only, and to call Consumer Protection first to check on a business complaint record. Consumer Protection can be reached at 311 (240-777-0311 from outside the County).
Property owners are responsible for clearing public sidewalks on or adjacent to their property within 24 hours of the end of a snowstorm ( County Council Press Release, 4-23-2001, PDF). All residents are strongly encouraged to be good neighbors by clearing the sidewalks in front of their homes, as well as assisting those who may not be physically able to do so. ( County Code Section 49-17, on page 17).
Please note: The Montgomery County Commission for People with Disabilities reminds residents that people who use walkers, wheelchairs, baby strollers, rolling briefcases, etc, need 36-inch wide sidewalks and curb ramps for safe travel, especially when the walks are slippery or wet.
Residents who wish to report an unshoveled sidewalk can call 311 (240-777-0311 for outside county). Reports must include an exact address so the County can contact the property owner.
Download flyer of " Wide Enough For Wheels" in pdf format. Good neighbors clear their sidewalks of ice & snow. Be a good neighbor.