Retail - Frequently Asked Questions

Can ABS retail stores or the warehouse limit quantities of products sold to its customers?
Yes, state alcohol law gives ABS retail stores and the warehouse the ability to limit the amount of products sold to a licensee or consumer. This helps to maintain fair product access for both license holders and the public.

Why can’t I purchase beer and wine in my grocery store?
Maryland State law prohibits this. Four Montgomery County grocery stores sell beer and wine today because they were licensed before the law changed in the early 1980s.

How many retail stores do you have and where are they located?
ABS has 25 retail stores located throughout the County. Please check the retail store page for locations, hours and directions.

I’m interested in a product that I don’t see on your shelves. Can you get it for me?
Yes, there is a good chance that the product is available for purchase at another ABS retail store or can be purchased as a special order. If another ABS store has it in stock, we will gladly transfer it to the store location that is most convenient for you.

If the product is not available in our retail stores, we will research pricing and availability as it is likely the ABS can special order the product for you by the case. You will need to place the order for and purchase the full case at the store and they will contact you once it arrives. Each store manager is equipped to place your special order for you. For a contact list of stores, and managers, click here: https://montgomerycountymd.gov/ABS/stores/

What is your return policy?
For money back, please bring your store receipt. Then, if the product is unopened, ABS will be glad to give you a refund by the same method as the original purchase. If you paid with cash or check, we will send you a check. For credit card returns, refund times can vary widely, depending on your credit card issuer. Refunds typically take five to seven business days to reflect back on your credit card account once they have been issued. This is true with any major retailer. If you don’t have your receipt and the product is in resalable condition, or if you would prefer, we will exchange the product. (We do not take back items that have been refrigerated).

If you open your product and believe it to be bad, ABS will issue a refund as long as 75% of the product remains in the bottle and have your receipt. If you paid by cash or check, we will send you a check. For credit card returns, refund times can vary widely, depending on your credit card issuer. Refunds typically take five to seven business days to reflect back on your credit card account once they have been issued. This is true with any major retailer. If you don’t have your receipt or if you prefer, we will exchange the product.

What is your check acceptance policy?
ABS is pleased to take your check as long as your name and address are imprinted on the check and they are not starter checks. We do require a picture ID and reserve the right to verify funds before accepting the check. For your convenience, we also take MasterCard, Visa, Discover and American Express.

Do all Montgomery Wine and Spirit stores carry the exact same product line?
No.ABS Liquor & Wine stores vary in size (from 2,800 square feet to over 7,250 square feet), so it is impossible for every store to have all the same products. In addition, since they are located throughout Montgomery County, the inventory in each store reflects items that are popular in each location. We do have the ability to quickly move items from store to store to accommodate customers, so please ask a store manager if you don’t see what you want. In addition, store inventory changes as customers’ tastes change so, by all means, talk to your store manager.

Who do I call to report illegal or irresponsible activity regarding beverage alcohol?
Call the Communication Center 240-777-1900.
If this is an emergency, dial 911.