ATTENTION: Effective June 7, 2021, the Office of Human Resources (OHR) Health Insurance Customer Care Center is open Monday – Friday from 8:00 a.m. to 4:00 p.m. as we assess the demand for in-person services.
You may also visit https://www.montgomerycountymd.gov/mc311/ to search your questions online, or contact the Customer Service Center at MC311. Customer service representatives are available Monday to Friday, 8 a.m. to 5 p.m., and can be reached by dialing 240-777-0311. Please provide both your email address and phone number when placing your service request. This will ensure the fastest response time.
Also, the health and life insurance enrollment process has been enhanced by moving to a Seamless Doc paperless enrollment solution. You now have the ability to complete and submit health and life insurance enrollment forms and life insurance beneficiary forms electronically. This means no more printing, mailing, scanning or emailing required. However, in the event that your paperwork cannot be submitted via the Seamless Doc, please submit via one of these methods:
- In Person: OHR Dropbox to the right of the lobby doors, 101 Monroe Street, 7th Floor, Rockville, MD 20850
- Fax: 240-777-5131
- Encrypted Email: OHR.HITS@montgomerycountymd.gov
- Mail: The Office of Human Resources, 101 Monroe Street, 7th Floor, Rockville, MD 20850
The Seamless Doc forms can be found on the Active Employee Health webpage in the “Employee Forms” section and on the Retiree Health webpage in the “Retiree Forms” section.
Thank you for your cooperation and patience during this transitional period.
Retiree Forms
