About Us
Our Mission
The Montgomery County Department of Permitting Services (DPS) mission is to ensure the public’s safety, health, and sustainability, and create an environment of economic vitality in Montgomery County.
Vision Statement
The Montgomery County Department of Permitting Services (DPS) aspires to be a world-class permitting organization through timely, transparent, solution-driven services delivered with excellence.
DPS Core Values
Ethics: Committed to fairness, integrity, honesty, accountability, and professionalism in our actions.
Integrity: We are committed to upholding the highest standards by actively removing barriers and listening to the diverse community to build trust and serve equally.
Trustworthiness: We believe trust is the foundation of all relationships – built through honesty, accountability, and consistency. It means doing the right thing, even when no one is watching.
Diversity: We are committed to fostering an inclusive and equitable environment that best reflects the communities we serve.
Excellence: Through continuous improvement, accountability, and a commitment to quality, we strive to deliver exceptional results and exceed expectations.
Guiding Principles
Accountability: We take ownership of our decisions, actions, and service delivery.
Collaborative: We believe in achieving results by working together, fostering open communication, mutual respect, and shared goals .
Inclusive: We are committed to ensuring all customers have equal access to services and equitable, accessible, and transparent processes that serve all.
Responsiveness: We listen to and address concerns promptly with clear communication, fairness and with a focus on the customer’s needs.
Innovation: We leverage tools, technology, and resources to improve efficiency and find creative alternatives and solutions.
Customer Focused: We endeavor to create an internal and external customer-centric culture.
